They ask you to download remote access software so they can "fix" the issue. Once inside, they steal passwords, install malware, or lock your files.

Scammers call you directly and claim that your computer is infected with viruses or is sending out error messages.

If you receive an unexpected phone call from someone claiming to be from "Windows Technical Support" or "Microsoft," it is a scam. Cyber-criminals use these fraudulent calls to induce panic, steal your personal data, and steal your money. 🛑 How the Scam Operates

Protect yourself from tech support scams - Microsoft Support

To protect yourself from these cyber-criminals, always practice the following rules:

They often instruct you to open a program built into Windows (like Event Viewer) and claim that normal system logs are proof of a virus.