In 2022, Ericsson completed a $6.2 billion acquisition of Vonage to integrate its unified communications (UCaaS) and contact center (CCaaS) solutions into its global 5G network.
As Vonage shifted toward software-based enterprise solutions, Best Buy’s role in the VoIP market also evolved. While it remains a leading specialty retailer for consumer electronics, its inventory now reflects a broader range of hardware for the "connected home": Will this work with my Vonage phone? – Q&A - Best Buy vonage best buy
In the early 2000s, Vonage pioneered Voice over Internet Protocol (VoIP) technology, allowing consumers to make phone calls over high-speed internet instead of traditional landlines. During this era, served as the primary gateway for consumers to access this new technology. Customers would visit Best Buy to purchase the physical Vonage Box (a telephone adapter) and sign up for service plans, effectively transitioning residential homes into the digital age. Vonage's Strategic Pivot In 2022, Ericsson completed a $6