The Trusted Advisor -

The book by David H. Maister, Charles H. Green, and Robert M. Galford is the definitive guide on building trust-based, long-term client relationships. 📊 Executive Summary

): Our actions, dependability, and whether we keep our promises. Intimacy ( The Trusted Advisor

): The advisor's focus on themselves rather than the client. The book by David H

💡 Because Self-Orientation is the denominator, it is the most critical variable. High self-interest will completely destroy a score, even if credibility, reliability, and intimacy are high. 🪜 The 5 Stages of the Trust Process The book by David H. Maister