: It focuses on "conflict optimization"—using language that encourages two-way conversations to find innovative solutions rather than just "winning" an argument.
To prevent escalation, the book suggests avoiding ("always/never"), dismissive language ("whatever"), and accusatory questions . Purchasing Options The Conflict Resolution Phrase Book - Traicie The Conflict Resolution Phrase Book: 2,000 Phr...
: The book emphasizes getting to the root cause of a problem through open-ended questions rather than accusations. the book suggests avoiding ("always/never")