Ask about their preferences or beliefs regarding treatment. "Are there any cultural or religious practices I should be aware of while planning your care?" 6. Managing Difficult Conversations
Respect the patient’s personal space while remaining accessible. Tone of Voice: Keep your voice calm, steady, and warm. 5. Cultural Competence and Humility
Explain the risks and benefits of different paths. Skills for communicating with patients
Maintain eye contact, nod, and lean slightly forward.
This is the foundation of patient-centered care. It involves giving your full attention and showing the patient they are being heard. Ask about their preferences or beliefs regarding treatment
S it squarely, O pen posture, L ean in, E ye contact, R elaxed.
Every patient brings a unique cultural background that influences their view of health and medicine. Recognize your own biases. Tone of Voice: Keep your voice calm, steady, and warm
Ask the patient to explain the plan back to you in their own words. "Just to make sure we're on the same page, how will you take this medicine when you get home?" 4. Non-Verbal Communication