Service Quality For Facilities Management In Ho... Apr 2026

Managing service quality in hospitality facilities management requires a dual focus on and intangible service interactions . Research shows that while high-quality physical facilities (tangibles) are essential for a positive first impression, it is the interpersonal interactions—reliability, responsiveness, and empathy—that most significantly drive long-term guest satisfaction. Core Dimensions of Service Quality

Based on the , service quality in this sector is defined by five key dimensions: Service Quality for Facilities Management in Ho...