Remedy <TRUSTED - 2027>

: Choose the appropriate template (e.g., How To , KCS , Reference , or Problem/Solution ). Note that Decision Tree articles generally cannot be created or edited directly in Smart IT and must be handled in the Mid-Tier. Enter Core Details : Title : Enter a clear, searchable title.

: After necessary approvals, the status will move to Published . You may need to click the refresh icon in the Mid-Tier UI for the status change to reflect immediately. remedy

In (specifically Knowledge Management), creating an article involves selecting a template, drafting your content, and moving it through a review process before it is published. How to Create a Knowledge Article in Remedy : Choose the appropriate template (e

: Use the rich text editor to enter your solution. You can add images by pasting them directly or use the video icon to embed YouTube links . Manage Metadata : : After necessary approvals, the status will move

Once complete, move the status to or Publish Approval .

Add relevant and categorizations to make the article easier for agents to find during incident resolution. Submit for Review : Set the status to Draft initially while you work.