Manufacturers generally recommend using official recovery channels before turning to third-party tools. For instance, Xiaomi users who have forgotten their credentials can use the official Mi Account recovery portal to reset passwords via email or phone verification.
Xiaomi provides official methods for unlocking devices, such as the Mi Flash Unlock Tool for bootloaders, which requires a registered Mi Account for security.
While tools like EVO Tool are popular in repair shops, they exist in a "gray area" regarding official manufacturer support: