: If an item is received with imperfections, contact the Customer Service team immediately with full details.
: For orders placed after August 11, 2025, use the Returns Portal. To log in, you will need your order number and either your email address or the last 4 digits of the telephone number used at checkout.
The primary telephone number for Ebuyer customer support, including returns inquiries, is . Contacting Ebuyer Customer Service
: If your items were purchased prior to August 11, 2025 , you must contact ebuyeruk@frpadvisory.com for returns or warranty claims. Return Guidelines
: For "change of mind" returns or items that do not fit, you are responsible for covering the return shipping costs.
: You can also reach out via email, live chat , or social media.