: Found in manuals like the Horizon IRD Guide or the AUEJ Quality Manual .
: Detailed steps for laboratory or industrial management are available via Extranet Systems or University of Oran . : Found in manuals like the Horizon IRD
: Identify gaps between current situations and desired goals. : Found in manuals like the Horizon IRD
: Ensuring services meet or exceed client expectations. : Found in manuals like the Horizon IRD