Before you speak, look inward. What is your actual goal? If it’s "to win" or "to be right," you’re already off course.
A conversation only stays productive as long as it feels safe. If someone feels attacked, they will either shut down (Silence) or lash out (Violence). Before you speak, look inward
Are you preparing for a specific or looking for workshop resources to help your team master these skills? Using Human-Centered Principles in Difficult Conversations Before you speak
Listen to understand , not just to wait for your turn to talk. Before you speak, look inward
Timing and environment are everything. You wouldn't try to navigate a swamp in the middle of a storm; don't start a high-stakes talk when emotions are peaking. Choose a neutral, private space.