Before building, you need to understand the "why" behind the system.
Identify key stakeholders and define the strategic objectives. What does "success" look like? Designing Performance Measurement Systems: Theo...
Regularly audit the system. Metrics can become "stale" or encourage the wrong behaviors. 3. Common Pitfalls to Avoid Before building, you need to understand the "why"
Measuring things that look good on paper but don't actually drive strategic value. 4. Implementation Checklist Does every metric link back to a strategic goal ? Is there a clear owner for every KPI? Designing Performance Measurement Systems: Theo...
