Here is a balanced review based on current industry ratings and passenger feedback:
The AirAsia MOVE app has faced criticism for technical glitches, such as failing to confirm bookings or send itineraries promptly.
AirAsia MOVE: Flights & Hotels - Ratings & Reviews - App Store airasia
It holds a 3-Star Low-Cost Airline rating from Skytrax, which reflects a decent standard for cabin cleanliness and buy-onboard food and beverage quality. The "Bad": Customer Support and App Usability
Consistent with its tagline, "Now Everyone Can Fly," AirAsia provides some of the lowest fares in the region across Malaysia, Thailand, Indonesia, the Philippines, and Cambodia. Here is a balanced review based on current
As with most budget carriers, the base price is just the beginning. Expect to pay extra for everything from checked luggage and seat selection to processing fees. The Verdict
AirAsia is a polarizing but essential player in Southeast Asian travel. On one hand, it has been named the for 16 consecutive years at the Skytrax World Airline Awards 2025 . On the other, travelers often encounter frustrations typical of budget carriers, such as complex customer service and strict fee structures. As with most budget carriers, the base price
Many users report difficulty reaching human agents, often being routed through the "Bo" chatbot. Reviewers on the Apple App Store have noted long delays in refund processing and issues with the airline honoring flexible cancellation policies.