Activating Apr 2026

Use the Topic Hierarchy Generator to automatically build a structure for categorizing customer feedback.

Changes aren't live until you hit Publish . This moves your active topics to the customer-facing bot. 2. Enabling "Generative Orchestration"

In Microsoft Copilot Studio , a "topic" is a conversation path. To make it active so your agent can use it: activating

Are you trying to turn on a topic in a chatbot you're building, or AI responses may include mistakes. Learn more

If you are working within , activating a topic involves adding it to your Agent's "library" so it can perform specific actions: In the Agent Builder , go to the Topics tab. Use the Topic Hierarchy Generator to automatically build

If you want the AI to automatically "activate" the right topic based on the conversation context (instead of just fixed keywords): Go to > Generative AI . Switch the orchestration mode to Generative .

For the topic to actually "activate" during a chat, it needs a trigger. You can set this to "User says a phrase" (classic) or let the AI decide using "The agent chooses" (generative orchestration). Learn more If you are working within ,

This allows the bot to use Generative Orchestration to intelligently select and activate topics, tools, and knowledge sources to answer a user. 3. Activating Agent Topics in Salesforce